Customer Support Representative
LawnStarter
This job is no longer accepting applications
See open jobs at LawnStarter.See open jobs similar to "Customer Support Representative" FYRFLY Venture Partners.Customer Service
Bogotá, Bogota, Colombia
Posted 6+ months ago
LawnStarter is the leading on-demand platform for lawn care and landscaping services in the US, and our vision is to be the one-stop shop for all outdoor home services. Over the past 8 years, we’ve grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.
Responsibilities:
- Rotation between inbound and call back queue calls, chat, email support.
- In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
- Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST.
- We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.
- You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
- You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.
What we are looking for:
- Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
- Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
- Active listener who can interpret a problem, determine an approach to solve, and main call control.
- Ability to adhere to a schedule
- Adaptable to change
- High productivity at defined proficiency levels
- Willingness to receive and act on feedback from the leadership team
- Works with integrity and collaborates with team.
This job is no longer accepting applications
See open jobs at LawnStarter.See open jobs similar to "Customer Support Representative" FYRFLY Venture Partners.