Part Time Customer Support Representative

LawnStarter

LawnStarter

Customer Service
Philippines
Posted on Friday, January 19, 2024

LawnStarter is the leading on-demand platform for lawn care and landscaping services in the US, and our vision is to be the one-stop shop for all outdoor home services. Over the past 8 years, we’ve grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.

Responsibilities:

  • Rotation between inbound and call back queue calls, chat, email support.
  • In this Part-Time position, you will be taking over 200 contacts a week. These will be supporting both our customers and our providers on various operations-related issues. Our average handle time is around 10 minutes
  • You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
  • You should have an understanding of how to connect with an individual and be skilled at problem-solving, building rapport, and offering empathy.

What we are looking for:

  • Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
  • Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
  • Active listener who can interpret a problem, determine an approach to solve, and main call control.
  • Ability to adhere to a schedule
  • Adaptable to change
  • High productivity at defined proficiency levels
  • Willingness to receive and act on feedback from the leadership team
  • Works with integrity and collaborates with team.

Working Hours and Shift Options:

  • Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST. We offer a few different shift options for you to choose which one fits best for the Part-Time position. This position will be 10-20 hours per week with the following shift options available:
  • Monday through Friday - 8a - 11a CST
  • Monday through Friday - 5p - 7p CST
  • Saturday and Sunday - 7a - 4p CST
  • Saturday and Sunday - 9a - 6p CST