Let’s Tango! Where Innovation Meets Impact.

At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!

We are looking for a Support Specialist to join our dynamic and growing IT team.

About the Role:

· Identify, log, investigate, and address service incidents and client requests.

· Ticket triage – owning first level communication for incoming tickets and assigning tickets as needed.

· Microsoft Office 365 product suite, Multi-factor Authentication, Mac and Windows environments, encryption, etc.

· Microsoft Teams collaboration suite including conferencing.

· Guide clients through a series of actions – through deskside support, remote access, or user-assisted – to help set up systems, resolve issues, and/or identify root causes.

· Troubleshoot desktop OS and application issues, diagnosing, resolving and/or escalating to the appropriate teams for resolution.

· Ordering, shipping and receiving equipment.

· Procurement and asset management, ensuring all hardware and software is purchased and logged in the asset management solution.

· Provide ad-hoc support for A/V presentations, video conferencing and telecom services.

· Stay current with changes in environment, technology, system information and updates.

· Providing a best-in-class onboarding process for new employees and contractors.

About You:

Required Skills:

· Exceptional customer service skills

· Exemplary documentation and communication skills

· Extensive experience working in and supporting a Microsoft 365 environment

· Recent experience with utilizing incident management systems

· Familiar with CompTIA A+ foundational IT Skillset

· Familiar with ITIL concepts and best practices

Beneficial:

· Microsoft Entra user administration

· Microsoft Intune & JAMF device management

· Microsoft Teams telephony

What We Offer

We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include:

• Competitive Compensation We recognize and reward your contributions with a salary package that reflects your value.
• Comprehensive Benefits Including health, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off to support your well-being.
• Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.
• Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.

Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.

Base pay offered is contingent on qualifications and other operational considerations. Base pay is just one piece of the full compensation structure offered at Tango. If this pay range is outside of your expectations, we still encourage you to apply and have a conversation with us.

Base pay offered for this position is: $55,000 - $80,000