Customer Experience Manager
Locatee
Let’s Tango! Where Innovation Meets Impact.
At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!
We are looking for a Customer Experience (CX) Manager to join our dynamic and growing CX team.
About the Role:
The Customer Experience Manager (CX Manager) is a strategic, outcome-driven leader responsible for owning business results across a portfolio of SaaS clients. This role goes beyond traditional customer success—serving as a trusted advisor who aligns product capabilities to measurable customer outcomes, drives adoption and expansion, and ensures long-term retention and growth.
The CX Manager partners cross-functionally with Sales, Product, Marketing, Support, and Leadership to deliver a seamless and value-driven customer journey from onboarding through renewal and expansion.
Key Responsibilities:
Own Customer Outcomes
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Serve as the strategic lead for a portfolio of accounts, aligning our platform to each client’s business goals and KPIs.
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Build and execute success plans tied to measurable ROI.
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Lead outcome-focused QBRs/EBRs with executive stakeholders.
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Monitor health, usage, and sentiment data to proactively identify risk and opportunity.
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Partner cross-functionally to ensure a seamless, cohesive customer experience.
Drive Adoption & Growth
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Design and execute activation and maturity plans that increase product adoption.
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Identify and validate expansion opportunities tied to delivered value.
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Partner with Sales on upsell and cross-sell strategy.
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Maintain accurate renewal forecasting and eliminate last-minute surprises.
About You:
Requirements:
- 5+ years of experience in Customer Success, Client Services, or Account Management within SaaS.
- Proven track record of driving retention, expansion, and executive engagement.
- Experience working with high-level clients and presenting to executive level leadership.
- Strong analytical skills with experience leveraging CRM and BI tools (Salesforce and Power BI preferred).
- Excellent communication skills with the ability to influence stakeholders at all levels.
- Strategic mindset with strong business acumen.
- Bachelor’s degree in Business, Sales, or related field.
- Experience with IWMS software highly preferred (real estate management technology)
What We Offer
We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include:
- Competitive Compensation We recognize and reward your contributions with a salary package that reflects your value.
- Comprehensive Benefits Including health, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off to support your well-being.
- Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.
- Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.
Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.
Base pay offered is contingent on qualifications and other operational considerations. Base pay is just one piece of the full compensation structure offered at Tango. If this pay range is outside of your expectations, we still encourage you to apply and have a conversation with us.
Base pay offered for this position is: $90,000 - 115,000 (+25% bonus).
