Senior Product Designer (AI Division)
Locatee
Software Engineering, Product, Design, Data Science
United States · Canada
Let’s Tango! Where Innovation Meets Impact.
At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!
We are looking for a Senior Product Designer to join our dynamic and growing AI & Innovation team.
Key Responsibilities:
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Design agent experiences end-to-end. From how recommendations are presented and verified, through human review and override paths, to error recovery and trust rebuilding after a bad call.
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Run discovery for AI-specific UX problems. Partner with Product and AI Engineering to define jobs-to-be-done for agent-powered workflows and new product surfaces.
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Define trust and transparency patterns. Design how and when agents communicate uncertainty, disclose confidence levels, surface reasoning, and make automation boundaries visible to enterprise users with compliance obligations.
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Build and validate prototypes. Use AI-powered design and prototyping tools to create coded prototypes for user testing and ship design artifacts directly into the development pipeline.
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Partner with AI Engineering on interaction paradigms. Decide when to use conversational UI vs. ambient recommendations vs. structured decision flows, and document which patterns serve each agent type and why.
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Shape design patterns that work across multiple agent domains (lease consolidation, space optimization, energy management) while respecting the differences in stakes, users, and failure modes between them.
About You:
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4+ years in product design with experience designing AI or ML-powered products where the underlying system is probabilistic, not deterministic. You know the difference between error states in traditional software and failure modes in AI systems.
- AI fluency in your own workflow. Uses AI tools in the design process today for research synthesis, design generation, coded prototyping, and documentation.
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Experience designing trust surfaces: confidence disclosure, human-in-the-loop triggers, progressive automation, and failure recovery patterns for AI-powered products.
- Familiarity with agentic product design patterns such as agent monitoring, verification, override flows, and autonomy-level configuration is strongly preferred.
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Proficiency in Figma and experience with AI-powered prototyping tools for shipping design artifacts directly into development workflows.
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Service design depth. Mapped multi-stakeholder workflows where the design problem extends beyond the screen. Customer journey maps, service blueprints, and jobs-to-be-done mapping are tools you've used in production, not just in a portfolio case study.
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Enterprise B2B instinct. Understands that enterprise users carry compliance obligations, that decisions have audit trails, and that "move fast" means something different when a wrong recommendation touches a multimillion-dollar lease decision.
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Strong cross-functional partnership with engineering and product teams. Comfortable making and defending interaction pattern decisions with documented rationale.
- Bachelor's degree in design, or a related field, or equivalent professional experience.
What We Offer
We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include:
- Competitive Compensation We recognize and reward your contributions with a salary package that reflects your value.
- Comprehensive Benefits Including health, dental, and vision insurance, and generous paid time off to support your well-being.
- Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.
- Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.
Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.
