ID

2025-25768

Category

Account Management

Position Type

Full Time

Location : Location

AU-VI-Richmond

Support the growth and development of the business through managing the relationship, growth, and satisfaction of our key distribution partners.

Key responsibilities and objectives

• Build and develop the strategic partnerships in both new and existing channels
• Manage and lead the day-to-day ongoing relationship lead of Corporate partners including:
  • On boarding cards into programs
  • Escalations and account specialists overseeing and helping with issue avoidance and resolution
  • Promotion coordination
  • Inventory management
  • Logistics leadership
  • Manage reporting requests
• Manage digital and physical product and solutions for new and existing partners
• Partner with the Sales team and work collaboratively to operationalize new and existing client programs and support and grow the business
• Collaborate with internal stakeholders for new partner onboarding throughout the client integration
• Manage client gift card content:
  • Quarterly content review
  • Presenting new gift cards and presenting discounts to partners
  • Oversee CSM team to create CRCL’s
  • Send partner all gift card assets including artwork, T&Cs, descriptions

What does success look like in this role?

• Build and develop the strategic partnerships in both new and existing channels
• Build strategic relationships with Card partners with specific requirements for your partners
• Create a tight relationship with logistics party ensuring their orders are fulfilled to the highest level
• Strategically look at all partners to create new opportunities
• Being the lead on rolling out of all new strategic partners utilising project management skills
• An escalation for Account Managers and Partners for issue avoidance and resolution
• Work with legal team to create documentation including revisions to contracts and financial changes
• Take part in or lead business presentations and discussions – presenting Blackhawk B2B and promote services and solutions
• Ensure all partners receive their reporting on time including stock on hand, post analysis, Service Level Agreements
• Manage quarterly reviews with partners
• Work with the Business Development Director to develop bespoke solutions for the best in market execution of gift card solutions to B2B and Strategic partners
• Other duties as assigned by the Director
• Be an ambassador for the Blackhawk business with all external parties

• Experience of working across a diverse customer base
• Previous experience in business management, sales, or account management experience.
• Knowledge of Gift Card, Loyalty, or Prepaid category is ideal,
• Proven track record of successfully influencing in a matrixed organization.
• Strong communication, presentation, and interpersonal skills
• Highly motivated with a strong level of initiative, energy, and enthusiasm.
• Accustomed to working in a fast paced, rapidly changing environment.
• Strong interpersonal skills with the ability to liaise with people at all levels and build beneficial relationships.
• Extensive planning & organisation skills
• Strategic, collaborative outlook
• Excellent time management and ability to multitask.

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