ID

2026-26360

Category

Customer Service

Position Type

Full Time

Location : Location

UK-Hertfordshire-Hemel Hempstead

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Contract: Permanent

Workplace: Hybrid – 2 days in our Hemel Hempstead Office

Hours: 35

Reports to: Sr. Strategic Relationship Manager II

We are seeking as Account Manager (Nordics) to join our team here at BHN. This is an exciting opportunity to work with some of the world’s leading brands across entertainment, fashion and retail. You will support the management of key Nordic retail partners within a fast‑paced, commercial environment, playing an integral role in driving continued sales growth across the region.

As Account Manager, you will act as the primary day‑to‑day contact for existing retail partners across the Nordics. You will be responsible for building and strengthening relationships, managing all aspects of third‑party gift card programmes, and delivering agreed annual sales targets in line with the wider business strategy.

• Own day‑to‑day relationship management of Nordic third‑party retail partners, acting as a trusted partner to stakeholders at all levels and proactively resolving commercial and operational challenges.
• Drive sales performance through weekly reporting and ad‑hoc analysis, using insights to identify trends, inform recommendations, and deliver revenue growth for partners and BHN.
• Manage end‑to‑end onboarding of new physical and digital products, working cross‑functionally with Product Implementation, Operations and Merchandising to ensure timely, accurate launches.
• Oversee BAU activities including product testing, sales and fraud reporting, customer queries, presentations, and in‑store execution such as planograms and product placement.
• Lead promotional planning across Nordic retail partners, managing the annual promo calendar, developing sales materials and case studies, and collaborating with retailers and internal content teams.
• Partner with Operations and Merchandising to forecast demand, manage stock requirements, and support strategic initiatives including IT projects, new fixtures, merchandising concepts, and growth opportunities.

• Experience in retail as an Assistant/Junior Buyer or Supplier/Account Manager, with a strong commercial mindset and ability to operate in a fast‑paced environment.
• Highly organised self‑starter with a strategic, adaptable approach; able to prioritise effectively, work under pressure, and operate confidently both independently and as part of a team.
• Strong analytical capability with proven experience in reporting and data analysis to support sound commercial decisions and performance recommendations.
• Excellent interpersonal, communication and presentation skills, with the ability to build trusted relationships, negotiate effectively and influence stakeholders at all levels.
• Detail‑oriented problem solver with strong MS Office skills, particularly Excel and PowerPoint; open to attending supplier conferences and trade shows (travel may be required).
• Creative thinker with an interest in (or working knowledge of) the Nordic retail and/or gift card market; additional Nordic language skills (Danish, Finnish or Swedish) are an advantage.

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme and exclusive discounts.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

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